Legal
Refund & Cancellation Policy
Last updated: September 14, 2026
In short: all payments made to WebAayam for Niwaas are non-refundable once paid, including the initial 50% deposit.
1. Why payments are non-refundable
Work on your app begins as soon as your deposit clears — we allocate development time, set up your hosting environment, and begin building your branded app immediately. Because of this, the deposit is not refundable even if you cancel before the app is delivered. The same applies to the balance payment, any add-on payment, and any renewal or subscription payment: once paid, none of these are refundable, for any reason, including a change of mind, a delay on your side in providing content or approvals, or a decision to stop using the app after it has been delivered.
2. Cancelling before delivery
You may cancel an order at any time before delivery by writing to us. Doing so stops any further work and any further invoicing, but it does not refund amounts already paid — including the 50% deposit — for the reason explained above.
3. Cancelling a Subscription plan
You may cancel future billing on the Subscription plan at any time; we will stop charging the next monthly or annual fee. The ₹8,999 setup fee, and any billing period already paid for, are not refunded. Once billing stops, hosting and support end at the close of the period already paid for, and the app is taken offline after that.
4. Lapsed renewal (both plans, from month 13)
Both plans move to the same renewal options — Hosting Only or Hosting + Support, billed monthly or annually — from month 13 onward. If the required renewal is not paid, hosting is suspended and the app is taken offline. Reinstating a suspended app requires payment of the outstanding renewal; the original build/setup fee is not affected and is not refundable in either case.
5. Add-ons
Add-on payments (such as publishing to your own Play Console) are non-refundable once paid, even if an external factor outside our control — such as Google's account verification process — delays or prevents completion.
6. Contact
Questions about this policy, or to request cancellation of future billing, can be sent to support@niwaas.app or support@webaayam.com.