Privacy Policy

1. Overview

This policy explains what personal data WebAayam ("we", "us", "our") collects through the Niwaas website and through the branded hotel booking apps we build, and how that data is used. There are two groups of people this policy covers: hotel clients who purchase Niwaas, and the guests of those hotels who use the resulting apps.

2. Data we collect from hotel clients

• Business details — hotel name, address, contact person, email, and phone number.
• Branding assets — logo, photos, and other content supplied for use in the app.
• Payment information — billing details needed to process setup, renewal, or subscription payments through Razorpay or PayU. We do not store full card numbers; card and payment data are handled directly by our payment processors.
• Messages submitted through our contact form — name, email, and message content.

3. Data collected from guests, within a hotel's app

Each app we build collects the data a guest provides in order to make and manage a booking:

• Name, email address, and phone number.
• Booking details — dates, room selection, and any special requests.
• Payment confirmation data from the hotel's chosen payment gateway (Razorpay or PayU). Full card details are handled by the gateway, not stored by us.

This guest data belongs to, and is controlled by, the hotel operating the app. We process it on the hotel's behalf, to host and operate the app.

4. How we use this data

• To build, host, and operate the hotel's app and its booking functionality.
• To process payments for setup fees, renewals, and subscriptions.
• To provide support and respond to messages sent through our contact form.
• To meet our legal and accounting obligations.

5. Data sharing

We share payment data with Razorpay and/or PayU strictly as needed to process transactions. We do not sell personal data to third parties. We may disclose data where required by law.

6. Data retention

We retain hotel client and guest data for as long as the relevant app is active, and for a reasonable period afterward to meet accounting and legal obligations.

7. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at support@niwaas.app. Guests wishing to exercise these rights over data held in a specific hotel's app should also contact that hotel directly, as they control that data.

8. Contact

Questions about this policy can be sent to support@niwaas.app or support@webaayam.com, or by post to WebAayam, Mansarovar, Jaipur, Rajasthan, India.